Kanchan - Nursing Assistant

Background Information

Kanchan is a dedicated and compassionate registered nurse over 7 years of extensive experience in providing exceptional care in various medical settings. Specializing in adult care for bedridden patients Kanchan is committed to delivering high-quality, patient-centered care. She excels in utilizing effective communication and critical thinking skills to enhance patient outcomes.

Years of Experience: 7+

General Nursing Skills
Emergency and Critical Care Nursing
Clinical Assessment, Blood sample collection, IV therapy
DHA Certified Assistant Nurse

Cancellation and Rescheduling Policy

1. Cancellation Policy

a. Client-Initiated Cancellations:

 24-Hour Notice Required: Clients must provide at least 24 hours' notice if they wish to cancel a scheduled caregiving service. If a cancellation is made with less than 24 hours' notice, the client will be charged for the full cost of the scheduled service.

Emergency Cancellations: In the event of an emergency, where a client is unable to provide 24-hour notice, UniCare will assess the situation on a case-by-case basis. While charges may still apply, we strive to be understanding and flexible.

 b. Caregiver-Initiated Cancellations:

 Replacement Guarantee: If a caregiver is unable to attend a scheduled service due to illness or an emergency, UniCare will make every effort to provide a suitable replacement caregiver. Clients will be notified as soon as possible if a change in caregiver is necessary.

 No-Charge Policy: If UniCare is unable to provide a replacement caregiver in the event of a caregiver-initiated cancellation, the client will not be charged for the service.

 2. Rescheduling Policy:

 a. Client-Initiated Rescheduling:

 24-Hour Notice Required: Clients wishing to reschedule a caregiving service must provide at least 24 hours' notice. UniCare will accommodate rescheduling requests based on caregiver availability.

 Short-Notice Rescheduling: If a rescheduling request is made with less than 24 hours' notice, UniCare will do its best to accommodate the request. However, if a suitable time slot is not available, the client may be charged for the originally scheduled service.

 b. Caregiver-Initiated Rescheduling:

 Advance Notice: If a caregiver needs to reschedule due to unforeseen circumstances, UniCare will notify the client as soon as possible and work to find a mutually agreeable new time for the service.

 Client Satisfaction: UniCare is committed to ensuring client satisfaction. If a rescheduled service does not meet the client’s needs, alternative arrangements will be explored.

 3. No-Show Policy:

 a. Client No-Show:

 Full Charge: If a client is not present for a scheduled service and has not provided the required cancellation or rescheduling notice, the full cost of the service will be charged.

 b. Caregiver No-Show:

 Immediate Action: In the unlikely event that a caregiver fails to show up for a scheduled service without prior notice, UniCare will take immediate action to provide a replacement caregiver. Clients will not be charged for the missed service and will receive a complimentary service as an apology for the inconvenience.

 4. Special Circumstances: UniCare understands that unexpected situations can arise. We encourage clients to communicate openly with us so that we can offer the best possible support and flexibility in managing cancellations and rescheduling needs.